Research Paper on the Socio-economic Outcome Management of Microfinance Services in Palestine

In the framework of FIN PAL – Financial Inclusion in Palestine Program, financed by the Italian Agency for Development Cooperation, MFR was engaged to develop this research. The paper aims at designing the architecture to manage outcome, proposing a set of indicators and two alternative approches, tailored to the context of microfinance in Palestine (but customizable for other countries). This paper is strongly positioned as a pioneer in the growing literature of measuring the changes at client level thanks to the innovative perspective of involving the whole industry in a systematic way, with a shared and agreed methodology.