The key relationship between financial inclusion and the technology that enables it is increasingly well recognised. The European Microfinance Award 2018 highlighted the ways financial services providers can integrate new technological opportunities into how they serve theirclients. It sought to highlight technology-enabled services that are improving access to finance for low income and
financially excluded clients. By recognising those that do it best, it hopes to promote those financial providers that offer innovative products and services capable of responding to users’ needs for trust, speed, low cost, security, usability, and transparency, and become standard-setters for other players in the market. This publication, carried out by e-MFP with Lucia Spaggiari, Chiara Pescatori, Gabriela Erice, Gemma Cavaliere, and Daniel Rozas, features the winner, finalists and semi-finalists of the 2018 Award.