Smart Campaign Client Protection Certification

As a licensed certifier of the Smart Campaign client protection certification program, MFR is committed to promote responsible and client centric practices in the inclusive finance sector.


MFR actively contributed to the development of the client protection certification standards in 2012 together with leading industry stakeholders and continues to support the scheme’s development. In 2015, MFR pilot-tested the upgraded 2.0 client protection methodology.

Today MFR has the largest market share among Smart Campaign Certifiers and the widest global experience.


The Smart Campaign client protection certification is an independent and third-party evaluation that provides an objective seal of confidence that a financial service provider is adequately implementing the client protection principles and is doing everything it should to treat clients fairly and to not harm them.


The Smart Campaign client protection certification is a highly valued mark of commitment by the industry, including many investors and donors, as “doing no harm” is the minimum that most stakeholders expect from the sector. Achieving the Smart Campaign client protection certification allows financial services providers to:

  • Publicly demonstrate their commitment to client protection and responsible practices
  • Better understand clients’ risks
  • Improve their systems, practices and services by aligning to a set of standardized and globally accepted standards and keeping clients at the center of the decision-making process


All financial service providers engaged in financial inclusion, irrespective of their legal status and size, and interested in demonstrating their commitment to client protection.

How it works?

The certification reviews the financial service provider’s policies, procedures, management systems, training and marketing practices against the seven areas of client protection.

To achieve the Smart Campaign Client Protection Certification, the financial service provider must comply with all the indicators corresponding to the 25 adequate standards of care for client protection.



The process depends on the results of the final notification.

The Smart Campaign client protection certification has a 4-year validity with a mandatory surveillance audit conducted two years after the original certification award.

Certified Organizations

Institution Country Charter Type Date of the Certification
Microinvest Moldova NBFI November 2018
Banco Popular Honduras Bank *Checked in November 2018*
October 2016
Arnur Credit Kazakhstan NBFI *Checked in November 2018*
October 2016
Opportunity Bank Serbia Serbia Bank November 2018
Banco ADEMI Dominican Republic Bank November 2018
CEVI Philippines NBFI November 2018
KEP Trust Kosovo NBFI August 2018
MicroPlan Zimbabwe NBFI July 2018
NRSP Microfinance Bank Pakistan Bank June 2018
Pro Mujer Nicaragua Nicaragua NBFI *Checked in July 2018*
March 2016
Agroinvest Serbia NBFI *Checked in June 2018*
February 2016
Pro Mujer Argentina NBFI June 2018
The First Microfinance
Bank Ltd
Pakistan Bank June 2018
Crezcamos Colombia NBFI April 2018
September 2013
PGMF Myanmar NBFI April 2018
Banco Finca Ecuador Ecuador Bank April 2018
XacBank Mongolia Bank *Checked in March 2018*
RPMI Philippines NBFI March 2018
Banco FIE Bolivia Bank February 2018
VisionFund Lanka Sri Lanka NBFI February 2018
MBK Indonesia NBFI *Checked in November 2017*
Asian Credit Fund Kazakhstan NBFI August 2017
Pro Mujer IFD Bolivia NBFI July 2017
Kushhali Microfinance
Pakistan Bank July 2017
FINCA Bank Kyrgyzstan Kyrgyzstan Bank July 2017
December 2014
FINCA Nicaragua Nicaragua NBFI June 2017
Imon International Tajikistan NBFI May 2017
November 2014
Muthoot Microfin India NBFI May 2017
Komida Indonesia NBFI May 2017
FINCA Pakistan Pakistan Bank May 2017
Kompanion Bank Kyrgyzstan Bank April 2017
Bina Artha Ventura Indonesia NBFI March 2017
Al Amana Microfinance Morocco NBFI February 2017
Attawfiq Morocco NBFI February 2017
Banco VisionFund Ecuador Bank December 2016
Bayport Financial
Services Zambia
Zambia Payroll micro-lender December 2016
Credo Georgia Bank December 2016
Cooprogreso Ecuador NBFI December 2016
FINCA Kosovo Kosovo NBFI November 2016
FUBODE Bolivia NGO September 2016
OI Colombia Colombia NGO September 2016
BRAC Microfinance Bangladesh NGO August 2016
Enlace El Salvador Limited Company July 2016
MFC Mikra Bosnia & Herzegovina NBFI June 2016
FINCA Mexico
From 2017: Te Creemos
Mexico NBFI June 2016
*Greyed out*
EDPYME RAIZ Peru NBFI *Checked in June 2016*
August 2014
Tamwil El Fellah Morocco Limited Company May 2016
Bai Tushum Bank Kyrgyzstan Bank *Checked in May 2016*
May 2014
Annapurna Microfinance Pvt. Ltd. India NBFI April 2016
FINCA Bank Georgia Georgia Bank April 2016
Fundación Paraguaya Paraguay NGO March 2016
Opportunity Bank Serbia Serbia Bank *Checked in March 2016*
March 2014
DemirBank Azerbaijan Bank November 2015
Mi-Bospo Bosnia&Herzegovina Bank October 2015
February 2013
Partner Microcredit Foundation Bosnia&Herzegovina Bank October 2015
January 2013
AFK Microfinance Kosovo Kosovo NGO *Checked in October 2017*
October 2015
Crezcamos Colombia NBFI *Checked in September 2015*
September 2013
FINCA Azerbaijan Azerbaijan NBFI August 2015
Alalay Sa Kaunlaran, Inc. (ASKI) Philippines NGO July 2015
Viator Microcredit Azerbaijan NBFI April 2015
*Greyed out*
KazMicroFinance – KMF LLC Kazakhstan NBFI April 2015
*Greyed out*
Bayport Financial Services Botswana Payroll micro-lender March 2015
AzerCredit LLC Azerbaijan NBFI October 2014
MDO Arvand LLC Tajikistan NBFI May 2014
*Greyed out*

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