Client Protection under Covid-19: Practical Guidelines for Financial Service Providers

Ayako Iba, Regional Manager for Europe, proposes guidelines for financial service providers (FSPs) that are keen to maintain alignment to best practices of client protection, while tackling the repercussions of Covid-19. With direct reference to Smart Campaign’s Client Protection Certification and the European Code of Good Conduct, this article presents practical tips for FSPs that are currently preparing for these certification schemes.

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